General

• Which payment methods do you accept?

We currently accept Paypal as our prefered online payment method for small to medium purchases. Having your Paypal account verified and ensuring your delivery/contact information is up to date will speed up the verification and delivery of your order.

• Are there discounts for larger orders?

Yes, we offer bulk discounts on a case by case basis. Please contact us via Live Help to discuss a bulk discount.

• Which servers do you supply on my game?

We offer supplies of game currency on all the games listed to your left, on all servers available. To see a list of available servers and the services offered, please select your game on the left of your screen.

• How will I be paid for goods that I sell to wowgoldbank.com?

Payment for currency, items and accounts sold to wowgoldbank.com will be made via Paypal

Web-Account

• How to create an wowgoldbank.com Account ?

You can create an wowgoldbank.com account at anytime by following these steps: 1. Click the "Register" link at Home page on wowgoldbank.com. 2. Fill in your First and Last Name. 3. Fill in your desired password and confirm it. 4. Fill in your Contact E-Mail. 5. Click the "Create Account" button!

• Do I need an account to order from wowgoldbank.com?

(1) No, wowgoldbank.com accounts are there for your convenience to save time on your next visit. You do not have to create an account to order from us.

(1) There may have been an error on your order, a mis-spelt character name or complications with payment. 2)If you have been unavailable to receive your order, we may call you to ask you to collect your order ingame, if remote delivery is not available. 3) For largers orders, we must confirm your identity and legitimate possesion of the card orPaypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players. 4) If you are worried about an order or have not managed to resolve an issue via e-mail,we may call you to assure you and help resolve any problems you are having

Payment

• Are there other ways to send payment other than Paypal?

Yes! In addition to PayPal you may also pay with your credit cards, or you can send us your payment via Western Union. Either payment solution will result in a speedy delivery. If you are in a hurry and are unable to pay with PayPal , Visa or MasterCard, we highly recommend you use Western Union for faster service. If you pay through Western union, you will get 5% extra gold as bonus.

• How long does it take for my payment at www.paypal.com to be processed?

E-check? Processing takes up to a 4 -6 business day wait until the funds have cleared. Paypal account balance? Processing is instantaneous and delivery can be made anytime after we receive the payment in our account. After you have sent your payment information, Paypal will inform us regarding your payment by forwarding a receipt to us. We will contact you to arrange for delivery once we have verified all your details.

• Are there any handling fee/administrative fee for using a Paypal payment?

There are no fees incurred while sending money through Paypal. However, the fees for receiving Paypal payments can vary depending on the type of account you possess. If you have a personal account, the charge to receive money is 30 cents per transaction. If you have upgraded to a premier account, the fee is 2.9% plus 30 cents of the transaction, provided your account originates from the United States. Outside the United States, the fee for receiving money from a premier account is 3.9% plus 30 cents. If you receive over 1000 dollars over a 3 month period, you are eligible to attain paypal merchant status, which reduces the percentage fee by 0.7%, i.e. 2.2% for premier (U.S) and 3.2% for premier (international). Once you upgrade your account to premier status, you cannot downgrade the account back to personal.

(1) There may have been an error on your order, a mis-spelt character name or complications with payment. 2)If you have been unavailable to receive your order, we may call you to ask you to collect your order ingame, if remote delivery is not available. 3) For largers orders, we must confirm your identity and legitimate possesion of the card orPaypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players. 4) If you are worried about an order or have not managed to resolve an issue via e-mail,we may call you to assure you and help resolve any problems you are having

Delivery

• How is delivery accomplished?

After you complete the order process and have sent payment, the order appears in our delivery queue. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.

• How long does delivery take?

When you place the order on our website, you can choose the delivery time you want. And we will contact with you in the game if everything is ok.

• I have been waiting in game for a really long time. How do I confirm my order?

If you have placed an order and have been waiting in game for more than 30 minutes, first check your contact email to see if we have tried to locate you. If no email is in your inbox, feel free to log onto our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order. Delivery of the items will be delayed if: (1)Your E-check is still not cleared yet. It can take up to a 4 business day for the funds to be cleared. Delivery will be made after payment has cleared. (2)Insufficient or wrong information is provided. For example, you did not include your in-game character name or you gave the wrong name. Delivery can only be made until the right information is given. It is important that you provide us with a valid email for us to contact you.

• Where do you deliver to?

We have different trade place for different games. You can contact Live Chat to arrange the delivery time.

powerleveling

• How do you level my character?

We will assign 2 or 3 professional levelers to level your character during the power leveling process and the levelers will level your character exactly under your wish. Our levelers have extensive knowledge of your game's world and know the best areas & quests to level your character as fast as possible.

• After I pay, how quickly can you start my order?

We will start to level your account in 30 min after you complete payment.

• How do I know if my powerleveling order is done or not?

As soon as we finish your leveling order, we will inform you through email. And we suggest you change your password upon receiving the account.

• Can I use my account during powerleveling time?

Of course, you can. If you would like to play your character at anytime during the power leveling process, please contact our Live Help, so we will cease your order until you tell us to continue. We hope you that not to change the password at anytime during the power leveling process, otherwise we can't login in the game.

others

• Is this business safe or legal?

Wowgoldbank.com has conducted business for over 2 years, and served hundreds of thousands of customers. We conduct hundreds of transactions per day, and we are adding new games to our roster every month. The stock we have available has been purchased legitimately from game players the world over who chose to sell their excess.

• Why do I have to send money first? How do I know you will uphold your part of the transaction?

Since wowgoldbank.com conducts hundreds of transactions per day, we require the client to send payment before we can complete delivery. As in nearly every service industry worldwide, superb reputation and a standard of excellence guarantee a safe and speedy delivery.

• What security precautions are taken to protect my personal information?

We take the protection of our clients’ personal information very seriously. We have various systems in place to screen each and every order for anything that might seem amiss, and since our operation runs 24/7 without closing, so too are we vigilant.